There is growing
recognition that how
a person does something predicts success better than what his or her qualifications theoretically enable him or her to do. When
interviewing candidates,
we steer away from narrative interviews that simply retrace a person’s achievements. Instead, consultants focus on the “how” questions, Answers to these questions
can be windows into the individual’s behavioral characteristics, enabling
sensitive judgment
of the candidate’s ability to perform in the job and
adapt to the client
organization and culture.